Help Desk Specialist

Zachary Piper Solutions is seeking a Help Desk Specialist to support a mission-critical communications support environment located Denver, CO. The Help Desk Specialist will provide Tier 1 and Tier 2 technical support for deployed communications systems supporting 24/7 operations within Controlled Unclassified Information (CUI) and Secret-level environments. This position plays a critical role in supporting national defense missions through troubleshooting, operational support, and issue resolution across the NEXUS platform.

Responsibilities for the Help Desk Specialist include:

• Provide Tier 1 and Tier 2 technical support for hardware, software, application, and connectivity issues in a 24/7 operational environment
• Monitor and manage support requests through ticketing and monitoring tools, ensuring timely incident response and resolution
• Troubleshoot network and communications issues involving Link 16, JREAP-C, SIPR connectivity, application deployments, and system performance
• Support mission operations by maintaining Systems Integration Laboratory (SIL) capabilities and assisting with mission initialization activities
• Escalate complex issues to technical SMEs, document resolutions, and contribute to operational reporting and process improvements

Qualifications for the Help Desk Specialist include:

• Active Secret Clearance or ability to obtain and maintain an Active U.S. Government Secret Clearance
• Ability to obtain and maintain a Common Access Card (CAC)
• Security+, Network+, A+, or equivalent DoD 8570-compliant certification preferred
• 2-8 years of experience supporting enterprise help desk, NOC, systems administration, or technical support environments
• Experience providing Tier 1 and/or Tier 2 support for Windows-based systems, applications, and network infrastructure
• Knowledge of troubleshooting software, hardware, operating systems, network connectivity, and application-related issues
• Familiarity with TCP/IP, DNS, VPNs, routing, switching, and secure communications technologies
• Experience utilizing ticketing systems, incident management processes, and operational support workflows
• Strong analytical, troubleshooting, documentation, and customer service skills
• Experience supporting government, defense, or mission-critical environments preferred
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or a related field preferred

Compensation for the Help Desk Specialist includes:

• Salary Range: $30.00 - $44.00/hour, depending on experience and shift
• Comprehensive Benefits: Medical, Dental, Vision, 401(k), PTO, Paid Holidays, Tuition Assistance, and additional employee benefits

Keywords: Help Desk Specialist, Tier 1 Support, Tier 2 Support, Technical Support, Windows Administration, Network Troubleshooting, NOC, Systems Administration, Link 16, JREAP-C, SIPR, TCP/IP, DNS, VPN, Routing, Switching, DoD 8570, Security+, Network+, A+, Secret Clearance, CAC, Defense Technology, Mission-Critical Support, Communications Systems, Denver Colorado.

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