Operations Associate

Piper Companies is seeking an Operations Associate for a client in the insurance industry in Durham, NC. The Operations Associate role requires working in a hybrid environment, with a combination of onsite and remote work. The Operations Associate role is ideal for a customer-focused professional with strong communication skills and experience handling high volumes of inbound client interactions.

Responsibilities of the Operations Associate include:

• Respond to a high volume of inbound calls from policyholders, clients, and internal partners while providing exceptional customer service.

• Assist customers with insurance-related inquiries, account updates, policy information, and administrative requests.

• Accurately document client interactions and maintain records within internal systems.

• Coordinate with cross-functional teams to resolve client concerns and ensure timely follow-up.

• Support operational processes and perform additional administrative tasks to maintain service levels and business objectives.

Requirements of the Operations Associate include:

• 1+ years of customer service, call center, operations, or administrative support experience.

• Strong verbal and written communication skills with the ability to handle a high volume of phone interactions.

• Proficiency with Microsoft Office Suite and experience navigating multiple systems simultaneously.

• Excellent organizational skills with strong attention to detail and accuracy.

• High school diploma or equivalent required; associate's or bachelor's degree preferred.

Compensation for the Operations Associate include:

• $23/hour

• Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.

• Hybrid work flexibility

• This job opens for applications on 10/19/2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: operations associate, customer service representative, call center representative, insurance operations, client services, administrative support, hybrid, Durham, NC

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