Junior Customer Support Position

Piper Companies is seeking a Junior Customer Service Associate for a leading financial services organization. The Junior Customer Service Associate is a hybrid opportunity requiring three days per week in Durham, NC, and is ideal for those looking to gain professional experience, strengthen their resume, and build a foundation in a client-focused environment. This role offers hands-on training and the opportunity to develop communication, relationship-building, and customer support skills within a growing industry.

Responsibilities of the Junior Level Customer Service Associate include:

• Assist clients by providing information, answering questions, and ensuring a positive customer experience via email, messenger, or phone call

• Communicate with individuals in a professional, compassionate, and empathetic manner

• Maintain accurate records and update client information within company systems

• Work closely with team members to support client needs and follow up on inquiries

• Participate in training programs and professional development initiatives to build industry knowledge

Qualifications for the Junior Level Customer Service Associate include:

• Bachelor's degree is Required

• Degrees in Communications, Psychology, or related fields are encouraged to apply

• Strong verbal and written communication skills

• Ability to demonstrate empathy, active listening, and professionalism

• Interest in developing a long-term professional career and gaining business experience

Compensation for the Junior Level Customer Service Associate:

• Salary Range: $20-$23 per hour

• Comprehensive Benefits: Health, Vison, Dental, PTO, Paid Holiday and Sick Leave if Required by Law

This job opens for applications on 10/26/26. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: customer service associate, recent graduate, entry-level, communications major, psychology major, customer support, client services, relationship building, professional development, hybrid, career growth, early career opportunity