Operations Associate

Piper Companies is seeking an Operations Associate to support a company focused on the life insurance and annuity industry. This position is Hybrid at Durham, NC. The Operations Associate will provide customer support and operational assistance for life insurance and annuity products through phone, email, and computer-based interactions. This is an excellent opportunity for those seeking to build a long-term career within a growing financial services organization and gain exposure to multiple areas of the business.

Responsibilities for the Operations Associate:

• Support operations teams servicing life insurance and annuity products.
• Respond to customer inquiries via phone and email, providing accurate information and guidance.
• Assist beneficiaries, policyholders, and clients with questions related to policies, claims, and account servicing.
• Deliver professional customer service while handling sensitive and challenging customer situations.
• Collaborate with internal teams to resolve issues and ensure a positive customer experience.

Required Qualifications for the Operations Associate:

• Recent graduates are encouraged to apply
• Strong verbal communication, customer service, interpersonal, and problem-solving skills with the ability to articulate responsibilities and experiences clearly.
• Bachelor's degree required, preferably in Business, Marketing, Sociology, Psychology, or a related field.

Compensation for the Operations Associate:

• Salary Range: $23.00/hour
• Full Benefits Package: 401k, PTO, Holidays, Medical, Dental, Vision

Keywords: Operations Associate, Customer Service Representative, Life Insurance, Annuity Operations, Hybrid, Financial Services Careers, Customer Support Specialist, Operations Support, Call Center Representative, Entry Level, Business

This job opens for applications on 11/3/26. Applications for this job will be accepted for at least 30 days from the posting date. 

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