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Network Support Engineer

Job Attributes

Job Id:

19797

Job Category:

IT Infrastructure

Job Location:

Rtp, NC  27707

Security Clearance:

No Clearance

Business Unit:

ZP Group

JOB DESCRIPTION

Piper Enterprise Solutions is seeking a Network Support Engineer for an opportunity in the Research Triangle Park area. 

The Network Technical Support Engineer will work on a growing team in support of IT personnel within large client companies.  We are seeking Network Engineers that have strong troubleshooting skills with switching and routing.

 

Responsibilities for the Network Support Engineer include:

  • Level 2 and Level 3 troubleshooting of Cisco routing and switching equipment as well as other components of internal and external networks.
  • Mentor junior members of the team while also providing technical direction.
  • Work with monitoring tools to dig into logs and investigate failures or errors in network traffic as well as other issues within the NOC.
  • Evaluate environment for process improvement and make recommendations to improve support processes.
  • Collaborate and communicate with other team members to provide good service and issue resolution.

 

Qualifications for the Network Support Engineer include:

  • 4+ years of experience as a Network Engineer or Support Engineer at a service provider.
  • Experience with network troubleshooting (routing/switching).
  • CCNA or higher is required.
  • ITIL is a plus, but not required.

 

Compensation for the Network Technical Support Engineer:

  • Salary Range: $60,000 to $83,000 based on experience
  • Competitive Benefits Package: Bonus Plan, Healthcare, Dental, Vision, 401k, and Paid Time Off

 

 

Please send qualified resumes to Amber Buckner at abuckner@zpgroup.com  

 

 

 

 

Keywords: CCNA, Network Technician, network engineer, network administrator, TSE, Technical Service Engineer, tickets, escalation, case management, network support, network, technical support, Cisco, router, switches, route, switch, NOC, ADTRAN, Meraki, Juniper, ITIL

 

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New Search

Job Id:

19797

Job Category:

IT Infrastructure

Job Location:

Rtp, NC  27707

Security Clearance:

No Clearance

Business Unit:

ZP Group